Gibemart – Return Policy

Last Updated: [Insert Date]

This Return Policy explains the conditions and process for returning products purchased through Gibemart, a multi-vendor marketplace platform. This policy applies to all Customers, Vendors, Delivery Partners, and Shipping Companies using the Gibemart website and mobile applications.

1. Marketplace Structure

1. Gibemart is a multi-vendor marketplace.
2. Products are sold by independent Vendors, not directly by Gibemart.
3. Vendors are primarily responsible for accepting, inspecting, and approving returns, subject to this policy and applicable law.

2. Return Eligibility

A product may be eligible for return if:

1. The item is damaged, defective, or broken at delivery
2. The wrong item was delivered
3. The item significantly differs from its description
4. The item is missing parts or accessories

To qualify:

1. A return request must be submitted within [7 / 14] days of delivery
2. The product must be unused and in original packaging (except for defects)
3. Proof of purchase and proof of delivery must be available

3. Non-Returnable Items

The following items are not eligible for return, except where required by law:

1. Digital products once downloaded, accessed, or activated
2. Software, activation keys, and subscriptions
3. Perishable goods (food, flowers, etc.)
4. Personal care, hygiene, and cosmetic items
5. Customized or made-to-order products
6. Items damaged due to misuse or negligence

4. Digital Products

1. Digital products are provided under a license, not sold as physical goods.
2. Once accessed, downloaded, or activated, digital products are considered used.
3. Digital products are non-returnable after access, unless required by law.

5. How to Request a Return

To request a return:

1. Log in to your Gibemart account
2. Navigate to My Orders
3. Select the order and choose Request Return
4. Provide a clear reason and supporting evidence (photos/videos)

Requests submitted outside the return window may be rejected.

6. Inspection and Approval

1. Returned products may be inspected by the Vendor or an authorized Shipping Partner.
2. If approved, the return may result in:
3. Replacement
4. Refund (handled under the Refund Policy)
5. Repair or partial refund (where applicable)
6. If rejected, the product may be sent back to the Customer at the Customer’s cost.

7. Return Shipping

1. If the return is due to Vendor error or defective product, return shipping costs may be covered by the Vendor.
2. If the return is due to Customer preference or change of mind, return shipping costs are usually borne by the Customer.

8. Cash on Delivery (COD) Orders

1. Refused COD orders without valid reason may be recorded.
2. Repeated COD refusals or abusive behavior may result in account restrictions or suspension.

9. Abuse and Misuse

Gibemart reserves the right to:

1. Reject excessive or fraudulent return requests
2. Suspend or terminate accounts that abuse the return system

10. Relationship to Refund Policy

Approved returns may qualify for refunds according to the Gibemart Refund & Returns Policy. This Return Policy should be read together with the Refund Policy.

11. Changes to This Policy

Gibemart may update this Return Policy at any time. Continued use of the Platform constitutes acceptance of the revised policy.

12. Contact Information

For return-related questions:

Email: unistore572@gmail.com

Phone: +251 930 805 174

Address: Chad Street, Addis Ababa, Ethiopia