Gibemart – Privacy Policy

Last Updated: [Insert Date]

Gibemart ("we", "our", "us") respects your privacy and is committed to protecting personal data of Users, Vendors, Delivery Partners, and Shipping Companies (collectively, "you"). This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Gibemart website, mobile applications, vendor portal, and delivery partner app (collectively, the "Platform").

1. Information We Collect

1.1 Information You Provide

We may collect:

1. Full name, username
2. Email address and phone number
3. Delivery and business address
4. Government-issued ID (for Vendors & Delivery Partners, where required)
5. Bank or mobile money details for payouts
6. Login credentials (encrypted)

1.2 Transaction & Usage Data

1. Orders, purchases, returns, and payments
2. Cash on Delivery (COD) records
3. App activity, logs, timestamps
4. Device and browser information

1.3 Location Data

1. Real-time or approximate location for delivery tracking (Delivery Partners)
2. Address-based location for Users

2. How We Use Your Information

We use collected data to:

1. Create and manage accounts
2. Process orders, payments, and deliveries
3. Enable Cash on Delivery reconciliation
4. Prevent fraud and abuse
5. Provide customer support
6. Comply with legal and regulatory obligations
7. Improve Platform performance and user experience

3. Legal Basis for Processing

We process personal data based on:

1. User consent
2. Contractual necessity
3. Legal obligations
4. Legitimate business interests

4. Data Sharing and Disclosure

We may share data with:

1. Vendors (order-related data only)
2. Delivery Partners and Shipping Companies (delivery-related data)
3. Payment service providers
4. Government or law enforcement agencies when legally required

We do not sell personal data to third parties.

5. Cash on Delivery & Financial Data

1. COD transaction records are stored for audit and dispute resolution.
2. Delivery Partners are responsible for cash once collected.
3. Financial records may be retained to comply with tax and anti-fraud laws.

6. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

1. Maintain sessions
2. Remember preferences
3. Analyze traffic and usage

You may disable cookies in your browser, but some features may not function properly.

7. Data Retention

We retain personal data:

1. As long as accounts remain active
2. As required by law, tax, or regulatory obligations
3. As needed to resolve disputes or enforce agreements

8. Data Security

We implement reasonable administrative, technical, and organizational measures to protect data against:

1. Unauthorized access
2. Loss or misuse
3. Alteration or disclosure

However, no system is 100% secure.

9. User Rights

You may have the right to:

1. Access your personal data
2. Request correction or deletion
3. Withdraw consent (where applicable)
4. Close your account

Requests can be sent to the contact details below.

10. Children’s Privacy

The Platform is not intended for children under 18 years of age. We do not knowingly collect data from minors.

11. International Data Transfers

Your data may be stored or processed on servers outside your country, subject to appropriate safeguards.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platform indicates acceptance of the revised policy.

13. Contact Information

For privacy-related questions or requests:

Email: unistore572@gmail.com

Phone: +251 930 805 174

Address: Chad Street, Addis Ababa, Ethiopia