Gibemart – Refund & Returns Policy

Last Updated: [Insert Date]

This Refund & Returns Policy explains how refunds, returns, and cancellations are handled on Gibemart, a multi-vendor marketplace connecting Customers, Vendors, Delivery Partners, and Shipping Companies. This policy applies to all purchases made through the Gibemart website and mobile applications.

1. General Principles

1. Gibemart operates as a marketplace platform. Products are sold by independent Vendors.
2. Refund and return decisions are primarily the responsibility of the Vendor, subject to this Policy and applicable law.
3. Gibemart may facilitate communication and dispute resolution but does not guarantee refunds unless required by law or explicitly stated.

2. Eligibility for Returns

A product may be eligible for return if:

1. It is damaged, defective, or incorrect upon delivery
2. It does not match the product description
3. It is missing parts or accessories

To be eligible:

1. The return request must be submitted within [7 / 14] days of delivery
2. The product must be unused, in original packaging (unless defective)
3. Proof of purchase and proof of delivery must be available

3. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund unless required by law:

1. Digital products once downloaded, accessed, or activated
2. Software licenses, activation keys, subscriptions
3. Perishable goods (food, flowers, etc.)
4. Personal care and hygiene items
5. Customized or made-to-order products
6. Items damaged due to misuse or negligence

4. Digital Products & Services

1. Digital products are provided under a license, not sold as physical goods.
2. Once a User clicks "Download", "Access", or "Activate", the product is considered used.
3. Digital products are non-refundable after access, except where required by law.

5. How to Request a Return or Refund

To request a return or refund:

1. Log in to your Gibemart account
2. Go to My Orders
3. Select the order and choose Request Refund / Return
4. Provide reason, photos, or supporting evidence

Requests submitted outside the eligible period may be rejected.

6. Inspection & Approval Process

1. Returned items may be inspected by the Vendor or Shipping Partner.
2. If approved:
3. Replacement, partial refund, or full refund may be issued
4. If rejected:
5. The item may be returned to the Customer at their cost

7. Refund Method & Timing

1. Refunds are processed using the original payment method where possible
2. Cash on Delivery refunds may be issued via cash, bank transfer, or mobile money
3. Processing time may take 7–14 business days after approval

8. Delivery Fees & Charges

1. Delivery fees are generally non-refundable unless the return is due to Vendor or delivery fault
2. Return shipping costs may be:
3. Covered by the Vendor (if Vendor fault)
4. Covered by the Customer (if change of mind)

9. Cancellations

9.1 Order Cancellation by Customer

1. Orders may be cancelled before shipment for a full refund
2. Once shipped, cancellation is treated as a return

9.2 Order Cancellation by Vendor

1. Vendors may cancel orders due to stock unavailability or compliance issues
2. Customers will receive a full refund

10. Cash on Delivery (COD)

1. COD orders refused at delivery without valid reason may be restricted
2. Repeated COD refusals may lead to account limitations

11. Disputes & Resolution

If a dispute arises:

1. Customer contacts Vendor via the Platform
2. If unresolved, Gibemart may mediate
3. Final decisions are based on evidence, platform policies, and applicable law

Gibemart’s decision in dispute facilitation is final for platform purposes.

12. Abuse & Fraud Prevention

Gibemart reserves the right to:

1. Reject refund requests that show abuse or fraud
2. Suspend or terminate accounts involved in repeated misuse

13. Changes to This Policy

This policy may be updated at any time. Continued use of the Platform constitutes acceptance of the revised policy.

14. Contact Information

For refund-related questions:

Email: unistore572@gmail.com

Phone: +251 930 805 174

Address: Chad Street, Addis Ababa, Ethiopia