**Gcommission Refund Policy**
**Effective Date:** January 2025
At Gcommission, we are committed to providing high-quality digital products while maintaining transparency and fairness. This policy outlines the conditions for refunds and applicable exclusions.
**Eligibility for Refunds**
Refunds for digital products are only considered under these conditions:
✅ Duplicate Purchases – Accidental duplicate transactions (proof required)
✅ Defective Products – Items not as described or non-functional (evidence required)
✅ Unresolved Seller Issues – Must first contact the product author/seller for resolution
✅ Unaccessed Products – Refunds void if product was downloaded or accessed
**Non-Refundable Products**
All digital products become non-refundable once accessed/downloaded, including:
* E-books & online courses
* Software & plugins
* Digital templates
* Music/audio files
* Graphics & digital artwork
**Refund Timeframe**
⏳ Requests must be submitted within 7 days of purchase. Late requests are ineligible.
**Exclusions**
❌ Change of mind after purchase
❌ Failure to review product details before buying
❌ Lack of technical skills to use the product
❌ Downloaded/accessed products
❌ Requests after 7 days
❌ Damage from misuse or unauthorized modifications
**How to Request a Refund**
1. **Contact Support:** Email support@gcommission.com or use our Contact Form
2. **Provide:**
* Order number
* Product name
* Detailed reason + evidence (screenshots/videos for defects)
3. **Processing:** Decisions within 1-3 business days
**Refund Method**
Approved refunds issued via original payment method (PayPal/bank transfer)
Processing times vary by payment provider (typically 3-10 business days)
**Contact Us**
For questions about this policy:
📧 support@gcommission.com
🔗 Gcommission Contact Page
**Legal Compliance**
This policy complies with consumer protection laws. Gcommission reserves the right to update these terms without prior notice.
